工作内容：

1. 负责海外代理/渠道客户反馈的技术问题解决，保证问题有效闭环及客户满意度；
2. 负责区域内代理及重要渠道客户技术团队客户关系维护和技术赋能，提升渠道技术支持能力和服务满意度；
3. 负责区域内中小客户/项目的售前售后支持，支撑业务开拓；
4. 负责区域内重要合作伙伴的关系维护和产品兼容 以相关效率提升事宜；

任职职责：

1. 网络，电子、通信或计算机等相关专业，本科以上学历；
2. 英语四级以上，良好的读写能力，基本的听说能力；
3. 有渠道客户支持经验、项目客户技术支持经验者优先；
4. 抗压能力较强，良好的沟通协调和良好的团队合作精神。

Xiamen Yilian Network Technology

Overseas technical support engineer (assigned) RMB 10-15K·14 salary

Work content:

1. Responsible for solving technical problems of overseas agent/channel customer feedback to ensure effective closed-loop problems and customer satisfaction;

2. Responsible for customer relationship maintenance and technical empowerment of agents and important channel customer technical teams in the region, and improve channel technical support capabilities and service satisfaction;

3. Responsible for pre-sales and after-sales support for small and medium-sized customers/projects in the region to support business development;

4. Responsible for the maintenance of relations and product compatibility of important partners in the region, and related efficiency improvement;

Responsibilities:

1. Bachelor degree or above in network, electronics, communication or computer and other related majors;

2. CET-4 or above, good reading and writing skills, basic listening and speaking skills;

3. Experience in channel customer support and project customer technical support is preferred;

4. Strong stress resistance, good communication and coordination and good teamwork spirit.