Job Overview
Background Descriptions
Tozed has specialized in wireless communication terminal for 20+ years. We always focused on broadband connection terminals and intelligent solutions. Our Headquarter was set in Guangzhou & R&D centered in Shenzhen &Shanghai.
We are collaborating with multiple chip vendors. Besides4G/5G CPE products, we also have MiFi, Dongle, xPON, FTTRWiFi router, industrial Routers and corresponding intelligent solutions such as UlS (uninterrupted Internet Supply) and UHL (Unsensible Hot-standby Lease-line)
We have been exploring the overseas market since 2016 and more than 100+ telecom operators are our customers.
Job Description
Duties and responsibilities
i) Pre-sales technical support
l Communicate with customers on product and technology, improve Customer satisfaction.
l Collect and summarize overseas customers' feedback on demand, consultation, complaints,
delivery and other product and technology-related issues. Provide timely, correct and complete feedback to R&D .Track the resolution process and delivery results until the customer confirms the closure of the problem.
l Participate in sales business such as RFI, RFP, RFQ and other bidding work, assist the business to identify demand, determine the bidding model and program.
l Cooperate with sales business to collect competitive information and test dynamic tracking and feedback.
l Assist overseas customers to carry out technical training, new product promotion and
demonstration, program design and other technical exchanges.
ii) Test work
l Cooperate with R&D to conduct software and hardware testing overseas and provide timely and
accurate feedback on test results.
iii) After-sales work
l Collect and summarize product and technology related issues such as demand, consultation and
complaint from overseas customers in the after-sales stage, and feedback the
demand/consultation/complaint to the Employer internally in a timely, correct and complete
manner, and track the resolution process and delivery results until the customer confirms the
closure of the issue.
l Overseas product site maintenance, project installation work.
iv) Other work：
Other related work tasks arranged by the Employer.
Qualifications & Skills
Bachelor’s degree or higher in Computer Science, Communication Engineering, Electronic Information Engineering, or a related field; solid understanding of the fundamental principles of communication industry products.
l At least 3 years of relevant work experience and product knowledge in ICT products.
l Experience in implementing and managing conventional communication systems.
l Familiarity with the technical support and principles of the company’s products.
l Ability to summarize and document technical information effectively.
l Fluent in both written and spoken English and Chinese.
l Strong team communication and coordination skills, with the ability to handle emergencies
effectively.
l Willingness and ability to travel independently globally (primarily to regions such as Asia-Pacific,Europe, Latin America, the Middle East, and Africa).
Summary
Tozed Malaysia is hiring international technical support team. Join us if you are open to challenging and rewarding opportunities.
