Basic Infomation

Department:

Alibaba Group

Degree:

Bachelor

Work Experience:

5 year

Job Description

Join our team as a database domain expert in cloud product technology, where you will offer expert-level service support to our customers. You will be at the forefront of troubleshooting and resolving complex, escalated issues swiftly and accurately. Key Responsibilities: 1. Serve as a technical authority for cloud product databases, providing expert-level support and resolving challenging escalated issues. 2. Liaise with the R&D team to advocate for bug fixes and architectural improvements in cloud products based on customer feedback, and encourage the development and utilization of diagnostic tools for backend and user-end. 3. Compile and distribute official technical documentation and solutions, advising customers on the optimal use of cloud products.

Position Requirement

1. Bachelor's (or above) degree in computer science, communications, or related fields, complemented by at least 5 years of experience in DevOps, operations, or development within traditional or internet-based business systems. 2. Bilingual proficiency in Mandarin and English is required as the role will need to collaborate with the team in China. 3. Extensive experience with database kernels, operations, development, and implementation. 4. Proficiency in one or more relational databases such as Oracle, MySQL, SQL Server, PostgreSQL. 5. Proficiency in one or more NoSQL databases such as Redis, MemCache, MongoDB, HBase. 6. Familiarity with one or more scripting languages like Python, Ruby, or VBScript; well-versed in various operating systems and their principles, with a preference for those with maintenance experience in Windows Server, Linux, or Unix. 7. An understanding of TCP/IP protocols, along with the ability to skillfully utilize various network troubleshooting tools. 8. Excellent problem-solving capabilities, with a knack for analytical thinking and quick resolution of issues; strong skills in technical documentation and a disciplined work approach. An eagerness to learn new technologies is essential. 9. Outstanding communication skills, proven teamwork experience, professional dedication, and a steadfast commitment to prioritizing customer needs in both action and rhetoric. This role is integral in ensuring the highest level of performance and customer satisfaction with Alibaba Cloud's database products. The ideal candidate will be a skilled troubleshooter, an effective communicator, and dedicated to delivering premier technical support.