Job Overview
Background Descriptions
JobtoCN works closely with Chinese cross-border e-commerce brands expanding into global markets, across platforms such as TikTok, Lazada, Shopee, and Amazon.
These companies are looking for reliable, long-term customer service talent who understand local markets and customer behavior.
When you submit your resume, you authorize JobtoCN to review, securely store, and include your profile in the JobtoCN Talent Pool, which is actively used by our recruitment team to match candidates with real hiring needs from verified cross-border companies.
Job Description
Key Responsibilities
Respond promptly to customer inquiries via chat, email, and lazada e-commerce platform messaging systems
Handle order processing, shipping inquiries, returns, exchanges, and after-sales issues
Coordinate with internal teams to resolve customer problems efficiently
Maintain accurate records of customer interactions and service cases
Support promotional campaigns and peak sales periods with timely customer communication
Identify common customer issues and provide feedback for service and process improvement
Qualifications & Skills
Qualifications
- At least 1 year of experience in lazada e-commerce customer service or online sales support
- Familiar with major e-commerce platforms and order management processes
- Strong communication skills with a customer-focused mindset
- Ability to handle multiple inquiries efficiently in a fast-paced environment
- Basic data handling and reporting skills
- Responsible, patient, and detail-oriented
Summary
Preferred Qualifications
- Experience in cross-border lazada e-commerce or international customer support
- Familiarity with CRM or customer service tools
- Experience supporting promotions or high-volume sales events
This role offers clear career growth opportunities within fast-growing cross-border e-commerce teams.
As you gain experience and demonstrate strong performance, you may progress to senior customer service, team lead, or regional support roles.Candidates who can communicate in Chinese will have an advantage in career advancement, as this enables closer collaboration with China-based headquarters, faster decision-making, and participation in more complex projects.
What happens after you submit your resume?
• Resume Review & Profiling
Your background, language skills, platform experience , and availability will be carefully reviewed and tagged in our system for accurate matching.
• Priority Job Matching
When new customer service roles become available, candidates in the JobtoCN Talent Pool are prioritized before public hiring, increasing your chances of being contacted early.
• Multi-Opportunity Access
One resume gives you access to multiple roles across different brands and platforms, including long-term remote positions and localized market roles — no need to apply repeatedly.
• Ongoing Opportunities
Even if you are not selected for one role, your profile stays active. Updated resumes are continuously re-matched as new positions open.
• Direct Employer Recommendations
When your experience fits a role, JobtoCN will proactively recommend your profile to employers, saving you time and increasing visibility.
Your Privacy & Control
Your information is used strictly for recruitment and job-matching purposes.
No resume or personal data will be shared outside of hiring processes without your consent, and you remain fully in control of whether to proceed with any opportunity.
