Job Overview
Summary
Preferred Qualifications
- Experience in cross-border e-commerce or international customer support
- Familiarity with CRM or customer service tools
- Experience supporting promotions or high-volume sales events
Job Description
Key Responsibilities
Respond promptly to customer inquiries via chat, email, and e-commerce platform messaging systems
Handle order processing, shipping inquiries, returns, exchanges, and after-sales issues
Coordinate with internal teams to resolve customer problems efficiently
Maintain accurate records of customer interactions and service cases
Support promotional campaigns and peak sales periods with timely customer communication
Identify common customer issues and provide feedback for service and process improvement
Qualifications & Skills
Qualifications
- At least 1 year of experience in e-commerce customer service or online sales support
- Familiar with major e-commerce platforms and order management processes
- Strong communication skills with a customer-focused mindset
- Ability to handle multiple inquiries efficiently in a fast-paced environment
- Basic data handling and reporting skills
- Responsible, patient, and detail-oriented
Company Descriptions
JobtoCN partners with high-quality Chinese companies expanding into global markets to connect them with experienced Shopee Customer Service professionals.
You will work with export-oriented brands and cross-border e-commerce teams, supporting online sales operations and customer communication across international platforms. You will be matched with suitable projects based on your experience, receive competitive compensation, and gain exposure to global e-commerce operations while supporting the growth of internationally expanding businesses.