Job Overview
Summary
Preferred Qualifications
- Experience in cross-border tiktok e-commerce or international customer support
- Familiarity with CRM or customer service tools
- Experience supporting promotions or high-volume sales events
Job Description
Key Responsibilities
Respond promptly to customer inquiries via chat, email, and tiktok e-commerce platform messaging systems
Handle order processing, shipping inquiries, returns, exchanges, and after-sales issues
Coordinate with internal teams to resolve customer problems efficiently
Maintain accurate records of customer interactions and service cases
Support promotional campaigns and peak sales periods with timely customer communication
Identify common customer issues and provide feedback for service and process improvement
Qualifications & Skills
Qualifications
- At least 1 year of experience in tiktok e-commerce customer service or online sales support
- Familiar with major e-commerce platforms and order management processes
- Strong communication skills with a customer-focused mindset
- Ability to handle multiple inquiries efficiently in a fast-paced environment
- Basic data handling and reporting skills
- Responsible, patient, and detail-oriented
Company Descriptions
JobtoCN partners with high-quality Chinese companies expanding into global markets to connect them with experienced TikTok Customer Service professionals.
You will support overseas TikTok Shop and social commerce operations by handling customer inquiries, order support, and after-sales communication. Working closely with international e-commerce teams, you will help improve customer satisfaction, support sales growth, and ensure smooth daily operations across global markets. Based on your experience and market background, JobtoCN matches you with suitable opportunities, offers competitive compensation, and provides exposure to fast-growing cross-border e-commerce environments.