Shanghai Sishun Electronic Commerce Co., Ltd.

Customer Service Specialist (Workplace: Asia) RMB 5k-7k·13 Salary

Job Responsibilities:

1. Responsible for the maintenance and management of the Amazon platform-US group, mainly communicating with customers in the form of email;

2. Properly handle customer complaints, ensure customer satisfaction with products and services, handle pre-sales and after-sales work, and maintain the good operation of the account. Collect and feedback product information to provide product decision-making basis for other departments;

3. Handle customer orders in a timely manner and track the progress of the order to ensure that the order is completed smoothly and on time;

Qualifications:

1. Be careful, have a strong sense of customer service, know how to give feedback and follow up on problems;

2. Have patience and can maintain the various indicator requirements of the store;

3. Full-time bachelor's degree or above.