Job responsibilities:
1. Responsible for cross-border logistics customer service, answering customer inquiries and questions, solving problems for customers accurately and efficiently and reporting timely feedback;
2. Follow up on customer docking, delivery process, after-sales issues, timely resolution of customer needs, to provide customers with professional business consulting services, and customers to establish a good relationship.
Good cooperative relationship with customers. 3.
3. responsible for international air and sea cargo operation process tracking and inquiries, foreign customs clearance and transportation of the time tracking; deal with the abnormal problems in the transportation process of the customer's goods, to ensure the smooth movement of goods;
4. Coordinate the operation of the company between departments, feedback and deal with exceptions; understand the company's logistics operation mode, be able to carry out a comprehensive assessment of the customer's logistics requirements, optimize the operation process.