Customer Service - Call Centre (Call Centre & Customer Service)

Full time

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Basic information

Location: Kuala Lumpur

Working years: More than 3 years

Department: Ant International

Education background: Undergraduate

Release time: 2024.07.19

Job description

1. Handle business work orders submitted by front-line customer service, follow the standard operating procedures of the knowledge base, and complete business acceptance work prudently and efficiently; 2. Have strong business sensitivity and be able to start from the difficult problems handled daily, discover points for improvement in various dimensions such as sources, channels, processes, services, etc., propose optimization and improvement plans, and integrate resources from all parties to promote optimization and improvement. customer satisfaction; 3. Accumulate excellent service or business experience, form a systematic service course, and spread it to front-end service agents for effective service empowerment;

Job Requirement

1. Applicants with a college degree or above, fluent in English, experience in customer service center, data analysis ability or project participation experience are preferred; 2. Strong customer first service awareness, high emotional intelligence, sense of responsibility, and persistent pursuit of the ultimate customer experience; 3. Work hard, take the initiative to learn, be positive, meticulous and rigorous, good at communication, teamwork, and have strong ability to withstand pressure; 4. Working hours: 8-hour work system, 9:00-18:00, multi-shift scheduling, all shifts have five days work and two days off.