客服主管（Base：越南 河内） 

月薪RMB 15000-25000

【岗位职责】

岗位JD：

1. 空运客服主管：

- 负责处理客户关于空运服务的咨询、报价、预订以及售后服务等事宜；

- 协助航线向航司订舱，根据订单货型排舱；

- 处理客户的售后服务，包括投诉、赔偿等服务；

- 跟进货物运输进度，确保货物按时到达；

- 处理各类突发事件并及时向上级汇报，完成上级领导交办的其他任务，配合好其他部门的的工作。

要求：

1. 中越流利（越南）；
2. 具备空运货代操作经验；
3. 熟练使用办公软件；
4. 性格细心、稳重、责任心强。

Customer Service Supervisor (Base: Hanoi, Vietnam)

Monthly salary RMB 15000-25000

[Job Responsibilities]

Position JD:

1. Air freight customer service supervisor:

-Responsible for handling customer inquiries, quotations, reservations, and after-sales services related to air freight services;

-Assist the airline in booking cargo with the airline and arrange the cargo according to the order type;

-Handle customer after-sales service, including complaints, compensation and other services;

-Follow up on the progress of goods transportation to ensure timely arrival of goods;

-Handle various emergencies and report to superiors in a timely manner, complete other tasks assigned by superiors, and cooperate well with the work of other departments.

requirement:

1. Fluent between China and Vietnam (Vietnam);
2. Have experience in air freight forwarding operations;
3. Proficient in using office software;
4. Careful, steady, and responsible personality.