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(Teller Staff) 2021-2022 ● Managed 150–200+ customer transactions daily with high accuracy and efficiency. ● Assisted customers with financial transactions, withdrawals, and deposits. ● Provided guidance on banking products and services. ● Maintained strong attention to detail in cash handling and reporting. (Senior Customer Service Staff) 2023-Present ● Handled 50–100+ customer inquiries daily, providing solutions for account issues, transactions, and banking services. ● Provided support for digital banking platforms (mobile & internet banking), assisting customers with login issues, transactions, and troubleshooting. ● Resolved customer complaints efficiently while maintaining high customer satisfaction ● Assisted with account opening, deposits, and ATM card services. ● Supported credit application processes and ensured smooth operational workflow.