Vietnam HCM

<ul> <li>Managed event logistics and ensured seamless operations for multiple entertainment projects.</li> <li>Acted as a stage manager, coordinating all aspects of setup, event flow, and execution.</li> </ul>

Vietnam HCMC

<ul> <li>Handled day-to-day operations, including the preparation of operational reports and monitoring vehicle maintenance schedules.</li> <li>Supported the operations team in managing incidents and ensuring the timely follow-up of insurance claims.</li> <li>Carried out document translation and provided translation support during meetings.</li> </ul>

Vietnam HCMC

<ul> <li>Handled research to source and categorize candidates for various roles, providing tailored shortlists to management for informed hiring decisions.</li> <li>Utilized job boards, social media, and direct outreach to identify top talent, particularly for specialized positions.</li> <li>Analyzed candidate profiles and conducted screenings to ensure the best fit for client needs.</li> <li>Developed and maintained a candidate database to meet future hiring needs efficiently.</li> <li>Suggested process improvements to optimize sourcing and screening, reducing time-to-hire.</li> </ul>

Vietnam

<ul> <li>Managed and resolved customer inquiries related to complex claims, delivering high-quality service with a customer satisfaction rate of over 95%.</li> <li>Worked directly with clients to facilitate the claims process, ensuring transparency and timely resolution.</li> <li>Developed and implemented strategies to improve claims procedures and negotiated with insurers to enhance service delivery and operational efficiency.</li> <li>Successfully processed high-volume claims while maintaining accuracy and minimizing operational disruptions.</li> <li>Built and successfully launched Aon Helpdesk, establishing it as a dedicated hotline providing exceptional support to Aon customers when contacting the hotline.</li> </ul>

Vietnam

<ul> <li>Oversaw and optimized the full lifecycle of the claim process, improving operational efficiency and reducing claim processing time by 20%.</li> <li>Collaborated with medical providers and stakeholders to resolve complex claims and ensured accurate medical cash direct billing procedures.</li> <li>Provided expert guidance in adjudicating claims, ensuring compliance with legal standards and mitigating potential risks for the company.</li> <li>Played a key role in analyzing and interpreting claim documentation, ensuring that all claims met the correct benefit amounts and beneficiary requirements.</li> <li>Proactively identified fraudulent claims, helping to reduce losses by 10%.</li> </ul>

Vietnam

<ul> <li>Developed, refined and finalized 30 healthcare and accident insurance products in compliance with legal standards and market demands, awaiting MOF's approval.</li> <li>Drafted comprehensive documentation, including bilingual forms, guidelines, and training materials.</li> <li>Collaborated with internal departments (Actuary, Marketing, Legal...) and external reinsurance partners to ensure successful product implementation.</li> <li>Contributed to marketing and promoting insurance products across social media platforms.</li> <li>Supported international partners through meetings, presentations, and project tracking.</li> <li>Managed tasks related to insurance processes, reporting, and documentation in line with company directives.</li> <li>Maintained high accuracy and efficiency in meeting deadlines and responding to stakeholder requirements, strengthening Bao Minh's reputation.</li> </ul>