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Minh Chiến Nguyễn Lê

Vietnam
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About Candidate

Customer Support Specialist with 3+ years of experience in high-volume environments, including e-commerce support and content moderation. Skilled in handling 50–80 customer inquiries daily via chat and email, resolving order-related issues, and ensuring high customer satisfaction. Experienced in working with cross-functional teams, managing multiple tasks efficiently, and maintaining accurate records. Seeking to contribute to a fast-growing e-commerce team with strong problem-solving skills and a customer-focused mindset.

Skills

Customer Support (Chat & Email)
90%
Customer Inquiry Handling
90%
Complaint Resolution
83%
E-commerce Operations
80%
CRM Tools
70%
English Communication
80%
Data Entry & Documentation
85%
Attention to Detail
88%

Work & Experience

C
2021-03 - 2021-09 Customer Service Officer – Online Travel Platform
Full-time
CONCENTRIX VIET NАМ

Vietnam Ho Chi Minh Ho Chi Minh

- Handled customer inquiries via email and outbound calls regarding bookings and service issues - Identified customer needs and provided clear solutions, improving customer satisfaction - Coordinated with partners to resolve issues efficiently - Maintained accurate records in internal systems - Followed up with customers to ensure complete issue resolution

C
2021-09 - 2021-11 Customer Service Representative - E-commerce Platform
Full-time
CONCENTRIX VIET NАМ

Vietnam Ho Chi Minh Ho Chi Minh

- Managed 50–80 customer inquiries daily via live chat and email - Resolved complaints related to orders, refunds, and platform usage - Handled multiple conversations simultaneously in a fast-paced environment - Guided users on platform features, improving overall customer experience - Ensured compliance with company policies while maintaining a customer-first approach

C
2022-05 - 2025-09 Content Moderator Specialist
Full-time
TIKTOK TECHNOLOGIES VIETNAM COMPANY LIMITED

Vietnam Ho Chi Minh Ho Chi Minh

- Reviewed and moderated high volumes of user-generated content with high accuracy - Investigated and resolved complex or sensitive cases following strict guidelines - Documented cases and escalated issues to internal teams when necessary - Collaborated with cross-functional teams to improve workflows and efficiency - Developed strong problem-solving and decision-making skills applicable to customer support environments

Education

b
2014-06 - 2018-09 Bachelor
BACHELOR'S DEGREE IN ENGLISH
Đông Á Đà Nẵng University

Vietnam

Languages

Vietnamese
Native%
English
Bachelor's Degree%

Certifications

Awards