Zambia LUSAKA LUSAKA

COMMERCIAL SALES STRATEGY AND TEAM LEADERSHIP • Responsible for Breaking down Country Strategies into level tactics and driving implementation to achieve set Key performance indicators (KPIs) with Airports operations and ground handlers. • Actively Participated in customer engagements across Zambia driving sales and after sales services and growing our customer Base by 13%. • Recruited, Inspired, Motivated and Mentored Sales and customer service Teams at national level.• Delivered regional Sales Volumes of USD 4 million monthly revenue as per Contribution target set an in line with revenue goals/Kit Mix. • Delivered on Business plans to grow the business with top industries in Zambia and Malawi from Ticketing retail distribution partners to package distribution. • Launched an innovative digital sale enabling platform, streamlining the sales process, and increasing sales by 25%, and resulting in a 20% boost in win rates for complex, multi-national deals. TECHNICAL BUSINESS MANAGEMENT • Launched the New distribution capability system in Zambia and Malawi saving the business 30% in costs. • Managed a new CRM system integration integrated with Amadeus and Galileo systems, enhancing client data capture and contributing to a 12% increase in repeat business. • Leveraged data analytics to redesign territories in alignment to Business solutions that capture and address overall sales by 60%. BUSINESS DEVELOPMENT AND ACCOUNT MANAGEMENT: • Defined long term organizational business strategic goals at country level pushing organizational change in sales growth from USD 3million a month to USD 4 million. • Identified new Business opportunities, negotiated, and closed Business Deals with targets of up to USD 145 million annually across Zambia and Malawi. • Participated in Business Development engagements with key stakeholders like Time trucking, Zambia sugar J&J trucking, Cfao motors and identified opportunities thus by increasing sales by 10%. • Actively Participated in pricing, quotations for clients and prospects as well as being familiar with policies and regulations in industries of interest to the company’s business. • Cultivated strategic partnerships with key industry leaders like Zambia Airports operations, DHL Zambia, NAC 2000, DP world , Stable Zambia, Bollore and FedEx. GOVERNANCE & COMPLIANCE: • Ensured communication between Emirates and stakeholders involved in the various phases of the different projects is documented with the understanding of how that impacts the other entities of contact. • Ensured Full compliance with Country Laws and other regulatory requirements like ICAO, IATA, ACI guidelines governing projects, sales, supplies, distribution, and administration. Working in collaboration with all relevant internal business leaders including Legal, Operations, People and Culture. FINANCIAL AND COST MANAGEMENT • Managed the countries Commercial budget with and costs related to Commercial sponsorships and Marketing.

Zambia LUSAKA LUSAKA

REGIONAL SALES MANAGEMENT • Took full accountability of Sales targets set for the financial year and the achievement of the targets by formulating action plans which provided clear direction on achievement of plans.• Developed a business plan in partnership with line managers and product specialists that would bring about sustainable balance sheet growth by 15% yearly. CUSTOMER/MARKETING FOCUS • Conducted effective sales presentations and product demonstrations on banking Software-Loan origination, USSD applications and account opening packages. • Maintained high levels of customer interaction with existing and potential customers generating sales of USD 0.30 per Transaction.

Zambia LUSAKA LUSAKA

LEADERSHIP AND PEOPLE MANAGEMENT • Provided inspiring leadership and vision to the sales team which lead the team to thrive for peak performance in all B2B sales across Zambia, Botswana and Zimbabwe. • Developed and implemented the Customer Retention strategies that resulted in USD 19,000 returns on sales in Mining, Construction, and pharmaceuticals industries. • Ensured commitment and clear understanding of Company policies and procedures. COMMERCIAL & OPERATIONS MANAGEMENT • Grew the PORTWEST Market from 1 account to 10 accounts in Zambia and from Zero Market presence in Zimbabwe to 3 accounts in less than 8 months. • 100% Completion of Performance Plans and Focused Development Plans, ensuring they are reviewed regularly with regional managers. • Built revenue from sales with Key stake holders, Logistics Cargo, Mining, Aviation and Agriculture in Zambia, Zimbabwe and Botswana amounting to USD 80,000 Yearly. • Completed national sales operational sales plans and budget on the basis of market needs across the territory. BRAND AND PRODUCT MANAGEMENT • Business Development - Lead the development of new markets, segments and spearhead the development of new products like safety clothing in Agricultural, logistics , energy sectors and solutions growing sales by 13% in Zambia, 5% in Botswana and 1% in Zimbabwe. • Oversaw all brand and product strategies ensuring constant growth and recognition by 3% from 2021 to 2023.

Zambia LUSAKA LUSAKA

CUSTOMER RELATIONSHIP AND MARKET MANAGEMENT • Managed Country Commercial sales and operations management for Zambia and Malawi. • Created marketing strategies which resulted into a 12% increase in monthly sales. • Continuously monitored competitor and construction activity, communicate, and recommend any necessary actions on all KPIs thus maintaining growth revenues of USD 48 million yearly. • Launched the first additional products to airline ticketing in the Zambian and Malawi markets to Increase revenue growth by USD 1.5 million. • Developed key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework. COMMERCIAL STRATEGY MANAGEMENT • Boosted the market share of Emirates from 46% to a leadership position of 51 %, through strategic interventions in Zambia. • Applied shopper and trade insights and performance assessment to develop recommendations for product, pricing, promotion, placement, and Marketing for retail sales. • Business development through increasing revenue figures by 20% annually and YoY sales improvement during 2019-April 2020 by 17%, netting a total of $15.7million.

Zambia LUSAKA LUSAKA

Developed and implemented new sales initiatives, strategies, and programs to capture key demographics in assigned territories across Zambia. • Identifying new business opportunities - including new markets, growth areas, trends, customers, products and services. • Achieved sales targets on diversified investment products - mutual funds (USD 500,000) bonds (USD 500,000), banc-assurance (USD 10,000) and savings solutions monthly.