linneadisatabona
About Candidate
Results-driven Customer Service and Fraud Analyst with 4 years of experience in the banking industry.Proven expertise in delivering exceptional customer service, conducting thorough KYC processes, andinvestigating fraud and chargeback cases. Skilled in risk assessment, dispute resolution, and maintainingcustomer trust while ensuring compliance with banking regulations. Adept at handling high-pressuresituations with a detail-oriented and customer-focused approach
Skills
Policy interpretation
100%
Decision making
100%
Legal knowledge
100%
Problem solving
100%
Work & Experience
F
2024-07 - Until Now
Fraud and chargeback
Full-time
PT honest Financial Technologies
Indonesia
C
2020-01 - 2022-07
Customer service
Full-time
Bank Central Asia
Indonesia
Education
b
Bachelor
Law
Pamulang University
Indonesia
Languages
Indonesian
100%
English
80%
Certifications
Awards
- Email
- CitySouth Jakarta
- AddressApartemen kebagusan city