jlagrimas.ldc
About Candidate
I have nearly 5 years of experience in administrative support and customer service. I’ve worked as a Development Services Moderator at Stage 32, and I began my journey as a transcriber at QA World. In less than a year, I was invited to take on additional responsibilities as a transcription rater and Slack Community Coordinator.I’m skilled in communication and customer support, with hands-on experience using tools like Zendesk, Slack, Gmail, and Skype. Additionally, I’m proficient in Microsoft Office. I also have experience with Mailchimp and Buffer for email and social media management.
Skills
Zendesk - Chat support
90%
Slack Community Coordinator
90%
Transcription
85%
Work & Experience
D
2021-06 - 2025-02
Development Services Moderator
Part-time
Stage 32
United States of America
- Moderated Pitch Sessions, ensuring they run on schedule for both the community and executives - Experienced in live chat and email support using Zendesk, Slack, Gmail, and Skype - Adept at Microsoft Office applications, including document formatting, spreadsheet management, and presentation design. Familiar with Mailchimp and Buffer for managing email campaigns and social media posts
C
2020-07 - 2022-05
Community Coordinator and Transcription Rater
Part-time
QA World
United States of America
- Proficient in transcription, ensuring high accuracy and clarity- Supported and guided other transcribers in maintaining quality standards
Education
a
2016-01 - 2016-11
Associate
Emmanuel John Institute of Science and Technology
Philippines
- Diploma in Contact Center Services
Languages
Filipino
100%
English
85%
Certifications
Awards
0 Reviews
- Email
- CityQuezon City
- AddressApolonio Samson