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jessi.senia

Spain
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About Candidate

Motivated bilingual professional with international work experience across customer service, hospitality, and multicultural environments. Recognized for adaptability, teamwork, and efficiency. Currently building new skills in UX Design, with a strong interest in contributing to innovative remote projects.

Skills

Data Management and Customer Systems (e.g., SIEBEL, SICAB)
100%
Microsoft Office Suite
100%
Event Management
100%
Customer Service
100%
Attention to Detail
100%
Teamwork and Collaboration
98%
Multitasking
100%
Interpersonal Communication
100%
Stress Management
99%
Adaptability
100%
Advanced level of English
88%

Work & Experience

C
2020-09 - 2021-04 Customer Service Representative
Part-time
Aigües de Barcelona

Spain Barcelona Barcelona

Managed customer queries and complaints using software tools such as SIEBEL and SICAB. Maintained client accounts, ensuring data accuracy and confidentiality.

E
2022-08 - 2024-10 Event and Conference Supervisor
Full-time
Sofitel Brisbane Central (Accor Group)

Australia Queensland Brisbane

Supervised a team of over 30 members during events with more than 300 attendees. Coordinated and executed high-profile conferences and events. Provided excellent customer service, ensuring client satisfaction.

Education

b
2014-09 - 2018-06 Bachelor
Criminology
Pompeu Fabra University, Barcelona

Spain

Languages

English
Advanced%
Spanish
Native%
Catalan
Native%

Certifications

Awards