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hserania

0.0 (0 Reviews)
Philippines

About Candidate

Experienced Digital Support Specialist and Team Lead with a strong background in Quality Assurance, response review, and data entry for Digital Airstrike, serving clients in the automotive dealership industry. Demonstrated expertise in handling client feedback and maintaining high standards of accuracy and efficiency.Previously worked as a Non-Voice Technical Support Representative at Link2Support Philippines, providing after-sales support through email and chat for Linksys networking devices. Proficient in configuring networking equipment and offering technical assistance to a global client base. Skilled in personal computer troubleshooting, maintenance, and operation of standard office machines.Possesses two years of overseas experience under Arabian Fal Holdings, assigned to the Maintenance Department of Sabic Terminal Services (Sabtank) at Berth 28, Al-Bayroni, King Fahd Industrial Port, Al-Jubail, KSA.Also experienced as a Reverse Osmosis Operator and Technician at Aquasoft Water Systems Inc., the Philippines’ leading purified drinking water franchising company. Held the position of Laboratory In-Charge at the Aquasoft Roosevelt Franchise, with a total of seven years in the industry.Certifications:IELTS General Training – Overall Band Score: 7 Diploma in Customer Service – ALISONCOVID19 Contact Tracing - Coursera (JHU)OSHA 30-Hour Outreach Program – with Department of Labor (DOL) Card Basic Computer Certification – National Science Academy

Skills

Customer Service
40%
PC operations
40%

Work & Experience

R
2016-03 - 2022-09 Review Response Lead
Full-time
Golden Ratio Customer Experience Solutions

Philippines Makati Makati City

Leads Review Response Team Ensuring all team members reports and accomplish daily assignments on prescribed time. Ensuring all Car Dealerships assigned to the team are satisfactorily monitored and all reviews dully responded. Submit weekly and monthly productivity report. Provide support to a Social Network and reputation management services to clients customer base. As TeamLead, job includes reviewing surveys sent by clients and performing QA on a responder's response making sure everything is free of grammatical errors, as well as the link of the review provided should direct to the client'swebpage

D
2014-06 - 2022-09 Digital Support Specialist -Daily Review Response
Full-time
Golden Ratio Customer Experience Solutions

Philippines Makati Makati City

Provide support to a Social and reputation management services to their customer base. As part of thisgrowing team, job is reviewing surveys sent by clients and selecting a response from a standard set of shortresponse templates, then customizing it with a sentence or two.

T
2009-04 - 2009-12 Technical Support Representative
Full-time
Link2Support Philippines

Philippines Misamis Oriental Cagayan de Oro City

Pueblo IT Park, Cagayan de Oro city Philippines Provide technical support to Linksys network product customers. Configure network devices through chat support. Provide information and aer sales support to Linksys customers.

Education

a
1996-03 - 1998-04 Associate
Computer Sytems Technician
AMA Computer Learning Center

Philippines Lanao del Norte Iligan City

Computer and Information Sciences and Support Services. Computer Troublshooting and Maintenance. Hardware and Sotware installation.

a
2009-04 - 2010-04 Associate
Diploma Shielded Metal Arc Welding
Picardal Institue of Science and Technology

Philippines Lanao del Norte Iligan City

National Certificate 2, Shielded Metal Arc Welding

Languages

Arabic
3%
English
75%

Certifications

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