Vietnam Ho Chi Minh City Ho Chi Minh City

- Managed a high volume of customer inquiries through multiple channels, including phone, email, and live chat, ensuring prompt and accurate responses.- Assisted customers with booking modifications, cancellations, and refunds while adhering to company policies and procedures.- Resolved complex travel-related issues with professionalism and empathy, leading to a 98% customer satisfaction rating.- Proactively identified pain points in customer interactions and collaborated with internal teams to improve service efficiency.- Provided personalized recommendations and travel solutions, enhancing customer loyalty and retention.- Trained and mentored new team members, sharing best practices to enhance overall team performance.

Vietnam Ho Chi Minh City Ho Chi Minh City

<ul> <li>Answer customer enquiries regarding products & services such as savings accounts, loan applications, internet banking and mobile banking.</li> <li>Be a representative to assist, manage, and resolve customer problems and concerns.</li> <li>Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.</li> <li>Research required information using available resources and route calls to appropriate resources.</li> <li>Inform clients by explaining procedures, answering questions, and providing product and service information.</li> <li>Upsell products and services.</li> <li>Document all call information according to standard operating procedures.</li> <li>Maintain communication equipment by reporting problems.</li> <li>Attending internal training programs on applicable regulations and follow strategies to achieve or exceed targets.</li> </ul>