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About Candidate

As a highly skilled IT professional with over 8 years of experience in IT administration, cybersecurity, and project management, I bring a strong foundation in system optimization, risk management, and compliance to the role of Jira Administrator. My expertise in configuring and customizing Jira workflows, dashboards, and integrations ensures seamless project tracking and collaboration across teams. I have a proven track record of providing technical support, conducting user training, and optimizing system performance to enhance productivity and user experience. My background in information security and compliance (ISO 27001, HIPAA) enables me to implement robust access controls and ensure data integrity within Jira environments. With a focus on automation, process improvement, and user empowerment, I am committed to delivering scalable and secure Jira solutions that align with organizational goals and drive operational efficiency.

Skills

IT Support
100%
Project Management
100%
Data Entry
100%
Artificial Intelligence
100%
ISO 27001
100%
HIPAA
100%
Data Security
99%
Cybersecurity
100%

Work & Experience

J
2021-07 - 2025-02 Jira Administrator
Full-time
Pakistan Institute of Education

Pakistan Islamabad Islamabad

<ul> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Configured and maintained Jira projects, workflows, custom fields, and dashboards to align with Agile and Scrum methodologies, ensuring seamless project tracking and reporting.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Customized Jira workflows to automate processes, improve efficiency, and reduce manual effort for cross-functional teams.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Integrated Jira with other tools such as Microsoft Teams to streamline collaboration and project management.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Provided technical support to Jira users, resolving issues related to workflows, permissions, and integrations, ensuring minimal downtime and optimal system performance.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Conducted training sessions for new and existing users, enhancing their proficiency in Jira and related tools.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Ensured Jira configurations complied with organizational security policies and industry standards (e.g., ISO 27001).</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Managed user access controls and permissions to safeguard sensitive information and maintain data integrity.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Conducted regular audits of Jira configurations to identify and mitigate risks, ensuring compliance with regulatory requirements.</span></li> </ul>

G
2020-12 - 2021-08 Governance Risk and Compliance Lead
Full-time
TecNext Private Limited

Pakistan Islamabad Islamabad

<ul> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Developed and implemented a comprehensive governance framework for Wallan Group, aligned with Saudi cyber security laws and regulations. Established policies, procedures, and controls to ensure compliance with relevant standards.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Identified, assessed, and mitigated information security risks in accordance with industry best practices. Conducted risk assessments, implemented risk treatment plans, and monitored risk levels on an ongoing basis.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Led the implementation, maintenance, and continual improvement of the ISO 27001 Information Security Management System (ISMS). Conducted internal audits, managed corrective actions.</span></li> </ul>

A
2018-04 - 2020-12 Assistant Manager IS Audit
Full-time
People's Primary Healthcare Initiative (PPHI), Sindh

Pakistan Sindh Larkana

<ul> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Assisted in managing the governance and internal audit functions for PPHI Sindh.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Conducted risk assessments and developed audit plans to ensure compliance with internal policies, procedures, and regulatory requirements(HIPAA).</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Assisted in implementing governance frameworks and internal controls to mitigate risks and improve operational efficiency.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Conducted internal audits to assess the effectiveness of controls, identify areas for improvement, and make recommendations for process enhancements.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Assisted in monitoring compliance with applicable laws, regulations, and guidelines.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Collaborated with cross-functional teams to address control deficiencies and implement corrective actions.</span></li> </ul>

M
2017-06 - 2018-04 MIS Officer
Full-time
Sindh Rural Support Organization (SRSO)

Pakistan Sindh Larkana

<ul> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Managed the Management Information System (MIS) for the Sindh Rural Support Organization.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Developed and maintained databases to effectively store and manage organizational data.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Designed and implemented data collection methods to gather information from various sources.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Compiled and analyzed data to generate regular reports, dashboards, and data visualizations for management and stakeholders(EU and WOrld Bank).</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Ensured data accuracy, integrity, and consistency through regular data cleaning and validation processes.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Assisted in monitoring data security and privacy, ensuring compliance with organizational policies and applicable regulations.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Assisted in coordinating with external partners and stakeholders for data sharing and reporting requirements.</span></li> </ul>

M
2016-09 - 2017-08 Master Trainer - IT
Full-time
TakeOne Media Group

Pakistan Sindh Larkana

<ul> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Designed and developed training materials, including presentations, manuals, and hands-on exercises.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Conducted training sessions for newly recruited Junior School Teachers(JSTs) and High School Teachers(HSTs), ensuring effective knowledge transfer and skill development.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Covered a wide range of IT subjects, including software applications, hardware maintenance, networking, and cybersecurity.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Demonstrated expertise in explaining complex IT concepts in a clear and accessible manner to participants with varying levels of technical knowledge.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Conducted assessments and evaluations to measure training effectiveness and identify areas for improvement.</span></li> <li><span class="OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Utilized interactive training techniques, such as simulations and practical exercises, to enhance participants' learning experience.</span></li> </ul>

Education

b
2016-01 - 2016-09 Bachelor
Bachelor of Science - Software Engineering
Sukkur IBA University

Pakistan Sindh Sukkur

m
2020-08 - 2022-09 Master
Master of Science - Information Security
RIPHAH International University, Islamabad

Pakistan Islamabad Islamabad

Languages

English
80%
Urdu
100%
Sindhi
100%

Certifications

Awards

  • City
    Larkana
  • Address
    House no 1433/3 Ward B Ward B Qardi Muhalla Larkana