PROFESSIONAL SUMMARY

Recent graduate in Animal Husbandry Engineering with knowledge in livestock, poultry, pet care, veterinary pharmaceuticals, and animal feed production.

With 2 years of experience in customer service at a silver jewelry company, I have strong communication skills and hands-on experience managing social media sales pages and e-commerce platforms.

Responsible, detail-oriented, and committed to delivering quality work while pursuing a Master’s degree in Veterinary Medicine.

EDUCATION

Bachelor of Animal Husbandry Engineering

Nong Lam Ho Chi Minh City University

WORK EXPERIENCE

WORK EXPERIENCE

Media Manager

Esports Club – Nong Lam University HCMC
2023 – 2024

• Created engaging content and digital publications

• Designed social media materials and visuals

• Planned and scheduled posts across social media platforms

• Responded to messages and managed club email communications

• Supported online community engagement

Customer Service Representative

Sen Jewelry
06/2024 – 07/2025

• Responded to customer inquiries via sales channels and social media

• Provided product consultation and usage guidance

• Handled warranty support and troubleshooting issues

• Managed customer complaints and resolved negative feedback professionally

• Maintained positive customer relationships

E-commerce Channel Manager (TikTok Shop)

Sen Jewelry
2025 – 2026

• Managed TikTok Shop operations and order processes

• Handled customer complaints and dispute cases

• Monitored messages and company email

• Managed shopping cart and order tracking system

• Oversaw customer reviews and maintained service quality

SKILLS

• Customer Service & Sales Support

• Social Media Management

• E-commerce Channel Management (TikTok Shop, Online Stores)

• Graphic Design (Basic)

• Logo & Digital Material Design

• Communication & Problem-Solving Skills

CAREER OBJECTIVE

Seeking part-time or remote opportunities to gain experience and support my goal of pursuing a Master’s degree in Veterinary Medicine. I am committed to being responsible, reliable, and professional in every project I undertake.