Malaysia Kuala Lumpur

<ul> <li>Supporting clients based in US, Europe, and China over 30,000 employees</li> <li>Mentor and guide junior engineers and support staff, providing training and knowledge sharing.</li> <li>Monitor system performance, conduct root cause analysis, and implement preventive measures.</li> <li>Provide 2^nd and 3rd-level technical support and resolve escalated incidents or complex system issues.</li> </ul>

Malaysia Kuala Lumpur

<ul> <li>Respond to service desk request/incident resolution with response meeting SLA.</li> <li>Monitor Systems/Networks globally and able to do right escalation and ticket assignment.</li> <li>Administer user accounts, permissions, and group policies through Active Directory and Microsoft 365.</li> <li>Daily supporting end users in APAC location and over 10,000 employees</li> <li>Mentor and guide junior engineers and support staff, providing training and knowledge sharing.</li> </ul>