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antonella.petrocco

Thailand

About Candidate

Customer-focused Trust & Safety and Content Moderation professional with 3+ years of experience supporting digital platform operations in fast-paced international environments. Experienced in reviewing high volumes of user-generated content, resolving platform-related issues, enforcing community guidelines, and maintaining high standards of accuracy and user satisfaction. Strong communication, analytical, and problem-solving skills supported by a Master’s degree in Data Analytics and a Bachelor’s degree in Mathematics. Comfortable working independently in remote teams while handling sensitive content, managing operational workflows, and contributing to process improvement and customer experience initiatives.

Skills

Customer Support
85%
Content Moderation
95%
Trust & Safety
93%
Community Guidelines Enforcement
95%

Work & Experience

T
2022-08 - 2025-12 Trust & Safety Specialist / Content Moderator
Full-time
Tik Tok

United Kingdom

<ul> <li>Reviewed and moderated high volumes of user-generated content in accordance with platform policies and community guidelines.</li> <li>Identified and escalated harmful, sensitive, or policy-violating content accurately and efficiently.</li> <li>Worked within KPI-driven operational environments requiring accuracy, consistency, and productivity.</li> <li>Applied detailed moderation policies and adapted quickly to guideline updates and workflow changes.</li> <li>Supported platform integrity and user safety across international and multilingual content environments.</li> <li>Collaborated with internal operational teams to improve moderation quality and escalation handling.</li> <li>Maintained confidentiality and professionalism while handling sensitive material daily.</li> </ul>

C
2016-01 - 2022-08 Customer Support & Digital Operations Experience
Full-time
Different English Companies

United Kingdom

<ul> <li>Worked in fast-paced digital and customer-facing environments handling large volumes of daily interactions.</li> <li>Managed issue resolution, escalation handling, and operational support workflows.</li> <li>Demonstrated strong attention to detail, communication skills, and ability to work under pressure.</li> <li>Supported process efficiency and customer satisfaction through accurate problem-solving and operational support</li> </ul>

Education

m
2020-09 - 2021-10 Master
London Metropolitan University

United Kingdom

<ul> <li>Statistical Analysis</li> <li>Data Mining</li> <li>Predictive Modelling</li> <li>Data Visualisation</li> <li>Data Interpretation</li> </ul>

b
2017-09 - 2020-07 Bachelor
London Metropolitan University

United Kingdom

Languages

English
Fluent (C1)%
Italian
Native%

Certifications

Awards

  • City
    Bangkok
  • Address
    2097/45 Ideo Mobi Sukhumvit 81 Sukhumvit Road Phra Khanong Bangkok 10260