
antonella.petrocco
About Candidate
Skills
Customer Support
Content Moderation
Trust & Safety
Community Guidelines Enforcement
Work & Experience
United Kingdom
<ul> <li>Reviewed and moderated high volumes of user-generated content in accordance with platform policies and community guidelines.</li> <li>Identified and escalated harmful, sensitive, or policy-violating content accurately and efficiently.</li> <li>Worked within KPI-driven operational environments requiring accuracy, consistency, and productivity.</li> <li>Applied detailed moderation policies and adapted quickly to guideline updates and workflow changes.</li> <li>Supported platform integrity and user safety across international and multilingual content environments.</li> <li>Collaborated with internal operational teams to improve moderation quality and escalation handling.</li> <li>Maintained confidentiality and professionalism while handling sensitive material daily.</li> </ul>
United Kingdom
<ul> <li>Worked in fast-paced digital and customer-facing environments handling large volumes of daily interactions.</li> <li>Managed issue resolution, escalation handling, and operational support workflows.</li> <li>Demonstrated strong attention to detail, communication skills, and ability to work under pressure.</li> <li>Supported process efficiency and customer satisfaction through accurate problem-solving and operational support</li> </ul>
Education
United Kingdom
<ul> <li>Statistical Analysis</li> <li>Data Mining</li> <li>Predictive Modelling</li> <li>Data Visualisation</li> <li>Data Interpretation</li> </ul>
United Kingdom
Languages
English
Italian
Certifications
Awards
- Email
- CityBangkok
- Address2097/45 Ideo Mobi Sukhumvit 81 Sukhumvit Road Phra Khanong Bangkok 10260