Malaysia

Over four years at BirchStreet Systems, I progressively advanced through multiple roles, showcasing my expertise in customer service, team leadership, and project management. Starting as an <strong>Implementation & Support Specialist</strong>, I developed customer service policies, implemented training programs, and enhanced customer experiences through cross-functional collaboration. Promoted to <strong>Support Team Lead</strong>, I introduced a performance management system, conducted performance reviews, and streamlined workflows to improve team efficiency. As <strong>Supervisor – Client Services, APAC</strong>, I provided individualized coaching, developed robust customer support systems, and successfully resolved conflicts in a high-stakes, multicultural environment. In my role as a <strong>Project Coordinator</strong>, I spearheaded communication between teams, managed project budgets, and facilitated conflict resolution, ensuring seamless execution of multiple projects. Throughout my tenure, I consistently delivered impactful results by leveraging tools such as Smartsheet, Jira, and Salesforce, while maintaining a strong focus on operational excellence and client satisfaction.