China

<div>[1]. Software Operations and Deployment for Clients</div> <div>Responsible for the deployment and daily operations of educational technology software (e.g., online learning platforms,</div> <div>management systems), ensuring the software runs smoothly.</div> <div>Addressed clients' technical issues, providing timely clarification and tracking to ensure all technical problems were</div> <div>resolved promptly.</div> <div>[2]. Implementation Delivery Plan and Client Training</div> <div>Developed detailed software delivery plans, including resource coordination, timeline arrangement, risk assessment, and</div> <div>mitigation measures to ensure project execution as scheduled.</div> <div>Conducted application training for clients on product functionalities, providing detailed operational guidance and</div> <div>troubleshooting instructions to enhance clients' self-sufficiency.</div> <div>[3]. Operations Problem Management and Technical Support</div> <div>Managed and tracked issues encountered during operations, recording, reporting, and facilitating solutions to improve</div> <div>operational efficiency and service quality.</div> <div>Collected and analyzed operational issues, improving operational documentation based on feedback to increase the</div> <div>efficiency and quality of the operations team.</div> <div>[4]. System Deployment, Maintenance, and Optimization</div> <div>Responsible for on-site system deployment, installation, upgrades, and necessary client training.</div> <div>Ensured daily system maintenance and technical support, resolving issues in operation to guarantee system stability and</div> <div>reliability.</div> <div>Conducted regular system checks, analyzed potential risks, provided technical service reports, and suggested system</div> <div>optimizations.</div> <div>[5]. Client Relationship Management and Technical Training</div> <div>Maintained good client relationships, responding proactively to client needs and complaints, providing professional after</div> <div>sales technical support.</div> <div>Conducted technical training for clients to ensure they could effectively use and maintain the products, improving customer</div> <div>satisfaction.</div>