Vietnam Ho Chi Minh Ho Chi Minh

- Handled customer inquiries via email and outbound calls regarding bookings and service issues - Identified customer needs and provided clear solutions, improving customer satisfaction - Coordinated with partners to resolve issues efficiently - Maintained accurate records in internal systems - Followed up with customers to ensure complete issue resolution

Vietnam Ho Chi Minh Ho Chi Minh

- Managed 50–80 customer inquiries daily via live chat and email - Resolved complaints related to orders, refunds, and platform usage - Handled multiple conversations simultaneously in a fast-paced environment - Guided users on platform features, improving overall customer experience - Ensured compliance with company policies while maintaining a customer-first approach

Vietnam Ho Chi Minh Ho Chi Minh

- Reviewed and moderated high volumes of user-generated content with high accuracy - Investigated and resolved complex or sensitive cases following strict guidelines - Documented cases and escalated issues to internal teams when necessary - Collaborated with cross-functional teams to improve workflows and efficiency - Developed strong problem-solving and decision-making skills applicable to customer support environments