Highly dedicated and versatile professional with over six years of experience leading teams and managing daily operations at Makino Kochi Sdn. Bhd. Proven ability to oversee staff performance, maintain exceptional service standards, and drive productivity in fast-paced environments. Passionate about the coffee industry, having gained hands-on experience as a barista in several cafés to deepen knowledge of coffee brewing, customer service, and café management. In addition, experienced as a freelance insurance agent, demonstrating strong communication, client relationship management, and sales skills. Known for leadership, adaptability, and a strong commitment to continuous learning and professional growth.