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chenisurf

0.0 (0 Reviews)
Netherlands

About Candidate

Dear Hiring Manager,With 10+ years of E-commerce account management experience in the US, Taiwan, and Japan, I help both start-ups and large brands succeed through an analytical, data-driven approach. Fluent in both Chinese and English, my passion lies in building meaningful relationships and fostering win-win outcomes with stakeholders. As a team player, I take ownership, achieve KPIs, and complete tasks promptly.I hold a valid Netherlands work permit and do not require sponsorship.I believe my experience and mindset make me a strong fit for this role, and I would welcome the opportunity to further discuss how I can contribute to your team.Sincerely,Sheng Yuan Chenhttps://www.linkedin.com/in/shengyuan-chen-ian/

Skills

E-Commerce
100%
account manager
100%
Customer Service
98%
Business Development
100%

Work & Experience

E
2022-02 - 2025-04 E-Commerce Consultant - US/EU Business Section
Full-time
Rakuten

Japan Tokyo

<div class="page" title="Page 1"> <div class="section"> <div class="layoutArea"> <div class="column"> <ul> <li>▪  Sales Growth: Top-selling consultant, achieving 254% MoM sales growth for key merchants.</li> <li>▪  Strategic Sales Planning: Developed data-driven EU sales strategies, exceeding targets.</li> <li>▪  Stakeholder Communication: Presented business insights to senior executives.</li> </ul> </div> </div> </div> </div>

E
2020-07 - 2022-01 E-Commerce Consultant - China Business Section
Full-time
Raktuen

Japan Tokyo

<div class="page" title="Page 1"> <div class="section"> <div class="layoutArea"> <div class="column"> <ul> <li>▪  Client Success Management: Led merchant success stories, increasing brand visibility.</li> <li>▪  Brand Development: Orchestrated marketing campaigns to boost brand exposure.</li> <li>▪  Revenue Expansion: Drove a 481% YoY sales increase for a Taiwanese electronics brand.</li> </ul> </div> </div> </div> </div>

M
2017-05 - 2020-05 Merchant Success Manager
Full-time
Rakuten Commerce (USA)

United States of America San Mateo

<div class="page" title="Page 1"> <div class="section"> <div class="layoutArea"> <div class="column"> <ul> <li>▪  Revenue Generation: Achieved top ad sales, outperforming the team by 41%.</li> <li>▪  Portfolio Management: Managed a portfolio of 50 merchants across the US, China, Taiwan, and India.</li> <li>▪  Market Penetration: Boosted a Chinese merchant's Fortune Global 100 ranking by 2</li> </ul> </div> </div> </div> </div>

C
2015-11 - 2016-12 Category Manager
Full-time
YAHOO

China Taiwan, Taipei

<div class="page" title="Page 1"> <div class="section"> <div class="layoutArea"> <div class="column"> <ul> <li>▪  Category Strategy: Managed 500 electronics merchants with NT $10B in business.</li> <li>▪  Sales Growth: Increased Q4 ad revenue by 2.9x to NT $21M.</li> <li>▪  Public Advocacy: Promoted third-party payment systems to 600+ merchants.</li> </ul> </div> </div> </div> </div>

E
2014-09 - 2015-10 Enterprise Solution Manager
Full-time
EZTABLE

China Taipei, Taiwan

• Debt Collection: Recovered NT $1M in debts from 600 restaurants in two months. • Business Development: Generated NT $1.27M revenue in two months from 30 corporate clients. • Negotiation Expertise: Secured enterprise solutions through successful negotiations.

A
2013-09 - 2014-05 Account Manager
Full-time
Envizen Digital

United States of America Los Angeles

• Technical troubleshooting upon coordination with suppliers in China • Independently handled all North America Customer service • Order processing, quality assurance, and RMA returns for repairs from individual customers and vendors including HSN, QVC, Tiger Direct and Amazon • Responsible for inventory management, inventory level reporting, and daily shipping activities • Being Belken U.S. representative and coordinator for 2014 CES trade show.

Education

b
2005-06 - 2009-07 Bachelor
National Central University

China

m
2011-05 - 2013-05 Master
MBA
Middlebury Institute of International Studies at Monterey

United States of America

Languages

English
Fluent%
Chinese
Native%
Japanese
Beginner%

Certifications

Awards

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  • City
    Amsterdam
  • Address
    Ariana Nozemanstraat 58, 1065 TS Amsterdam