Vietnam

<ul> <li><span class="ql-size-13px">Resolved customer complaints and inquiries via email and chat via Freshdesk in the print-on-demand industry and e-commerce platforms (Shopify) in European/American markets.</span></li> <li><span class="ql-size-13px">Processed orders and addressed order-related issues in compliance with company procedures.</span></li> <li><span class="ql-size-13px">Recorded and tracked customer issues to improve service delivery.</span></li> <li><span class="ql-size-13px">Collaborated with supervisors and team leaders to handle additional tasks as assigned.</span></li> <li><span class="ql-size-13px">Demonstrated problem-solving abilities, responsibility, and resilience under work pressure. </span></li> </ul>

Vietnam

<div class="render-item" data-draggable="true"> <div class="block-child-main highlight"> <div class="min-padding"> <div class="layout-render no-padding grid-3fr9fr"> <div class="render-item" data-draggable="true"> <div class="element-group-main"> <div class="min-padding"> <div class="layout-render flex-column"> <div class="render-item" data-draggable="true"> <div class="element-main element-type-text component-render" data-v-136a5c73=""> <div data-v-136a5c73=""> <div class="ql-editor" data-path="experience[1].experience"> <ul> <li><span class="ql-size-13px">Possess a strong understanding of products in the beauty/skincare industry, services, and customer service operations (including multiple e-commerce platforms: Freshdesk, Shopify, Stripe, Django...).</span></li> <li><span class="ql-size-13px">Engage in customer queries and address their issues/requests with thoughtful and accurate email responses.</span></li> <li><span class="ql-size-13px">Coordinate with other team members to resolve customers’ requests and follow up actively and efficiently.</span></li> <li><span class="ql-size-13px">Collect customer insights and bring up ideas to improve and enhance the process and introduce new features, products, etc.</span></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="render-item" data-draggable="true"> <div class="block-child-main"> <div class="min-padding"> <div class="layout-render no-padding grid-3fr9fr"> <div class="render-item" data-draggable="true"> <div class="element-group-main"> <div class="min-padding"> <div class="layout-render no-padding flex-column"> <div class="render-item" data-draggable="true"> <div class="element-main element-type-text-single component-render" data-v-136a5c73=""></div> </div> </div> </div> </div> </div> </div> </div> </div> </div>

Vietnam

<div class="render-item" data-draggable="true"> <div class="block-child-main highlight"> <div class="min-padding"> <div class="layout-render no-padding grid-3fr9fr"> <div class="render-item" data-draggable="true"> <div class="element-group-main"> <div class="min-padding"> <div class="layout-render flex-column"> <div class="render-item" data-draggable="true"> <div class="element-main element-type-text component-render" data-v-136a5c73=""> <div data-v-136a5c73=""> <div class="ql-editor" data-path="experience[2].experience"> <ul> <li><span class="ql-size-13px">Lead and oversee a team of 4-5 agents, ensuring the accuracy and quality of product data files.</span></li> <li><span class="ql-size-13px">Work for the Special Product Submissions department; in charge of managing, developing, and maintaining product listings on international e-commerce websites using support tools and specialized software as required by clients.</span></li> <li><span class="ql-size-13px">Review and verify product-related information (images, titles, descriptions, invoices, etc.) in Excel files.</span></li> <li>Communicate with clients via email upon request.</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="render-item" data-draggable="true"> <div class="block-child-main"> <div class="min-padding"> <div class="layout-render no-padding grid-3fr9fr"> <div class="render-item" data-draggable="true"> <div class="element-group-main"> <div class="min-padding"> <div class="layout-render no-padding flex-column"> <div class="render-item" data-draggable="true"> <div class="element-main element-type-text-single component-render" data-v-136a5c73=""></div> </div> </div> </div> </div> </div> </div> </div> </div> </div>

Vietnam

<section data-v-701d7d00=""> <div class="section-main" data-v-701d7d00=""> <div class="min-padding"> <div class="layout-render cv-grid"> <div class="render-item" data-draggable="true"> <div class="column-main"> <div class="min-padding"> <div class="layout-render no-padding flex-column"> <div class="render-item" data-draggable="true"> <div class="block-main experience"> <div class="min-padding"> <div class="layout-render cvo-text-color"> <div class="render-item" data-draggable="true"> <div class="block-child-main highlight"> <div class="min-padding"> <div class="layout-render no-padding grid-3fr9fr"> <div class="render-item" data-draggable="true"> <div class="element-group-main"> <div class="min-padding"> <div class="layout-render flex-column"> <div class="render-item" data-draggable="true"> <div class="element-main element-type-text component-render" data-v-136a5c73=""> <div data-v-136a5c73=""> <div class="ql-editor" data-path="experience[3].experience"> <ul> <li><span class="ql-size-13px">Collaborate with clients to gain a thorough understanding of their brand's challenges, objectives, and products. Some of the brands we worked with: Thien Vuong Quan, Ga Nuong Boha, Haidilao, Laika Cafe...</span></li> <li><span class="ql-size-13px"> Work closely with the strategy and planning team to generate creative ideas and develop marketing proposals for clients.</span></li> <li><span class="ql-size-13px">Monitor and supervise the team's implementation of the marketing plan, ensuring timely progress, adherence to budgets, and completion of assigned tasks. </span></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section><section data-v-701d7d00=""> <div class="section-main" data-v-701d7d00=""> <div class="min-padding"> <div class="layout-render cv-grid grid-repeat21fr"> <div class="render-item" data-draggable="true"> <div class="column-main"> <div class="min-padding"> <div class="layout-render no-padding flex-column"> <div class="render-item" data-draggable="true"> <div class="block-main education"> <div class="min-padding"> <div class="layout-render cvo-text-color"> <div class="render-item" data-draggable="true"> <div class="element-group-main"> <div class="min-padding"> <div class="layout-render cvo-text-color no-padding flex-row flex-nowrap"> <div class="render-item" data-draggable="true"> <div class="element-main element-type-text-single component-render" data-v-136a5c73=""> <div data-v-136a5c73=""> <div class="ql-editor" data-path="education_meta.blocktitle"></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section>