Job Overview
Summary
客服专员Customer Service Specialist (Location: Asia) 13 salaries
Job Description
Job responsibilities:
1.Responsible for the maintenance and management of Amazon platform-USA group, mainly communicating with customers in the form of emails;
2.Properly handle customer complaints, ensure customer satisfaction with products and services, handle pre-sale and post-sale work, and maintain the good operation of the account. Collect and feedback product information, provide product decision basis for other departments;
3.Handle customer orders in a timely manner and track the progress of orders to ensure that orders are completed smoothly and on time;
岗位职责：
1. 负责亚马逊平台-美国组的维护管理，主要以邮件的形式与客户进行沟通；
2. 妥善处理客户投诉，确保客户对产品和服务的满意度，处理售前售后的工作，维护账号的良好运行。收集并反馈产品信息，为其他部门提供产品决策依据；
3. 及时处理客户订单并跟踪订单进展状况，确保订单顺利按时完成；
Qualifications & Skills
Appointment qualifications:
1. requires attentiveness, strong customer service sense, know how to give feedback and follow up on issues;
2.Have patience, and can maintain the store's various index requirements;
3.Full-time undergraduate level or above.
任职资格：
1.要求细心，客户服务意识强，懂得反馈并跟进问题；
2.有耐性，并且可以维护好店铺的各项指标要求；
3.全日制本科级以上学历。
Company Descriptions
Shanghai Sysun E-commerce Co., Ltd. was founded in 2007, headquartered in Shanghai, China. The company employs more than 1,000 people globally and has 17 branches and warehouses in the United States, Canada, the United Kingdom, Australia and other countries and regions, with a total warehouse area of more than 300,000 square meters, and has completed the global supply chain layout.