Job Overview
Summary
Job Description
依时得丰(深圳)控股有限公司ProCargo Logistics LTD
依时得丰（深圳）控股有限公司创设于2016年06月06日，公司创立于深圳市前海深港合作区前湾一路1号A栋201室（入驻深圳市前海商务秘书有限公司）；主营一般经营项目是：投资实业。陆运、海运、空运国内国际货运代理，国内、国际货运信息咨询。从事仓储业务。从事货物及技术的进出口业务，从事国内贸易，经营电子商务。，许可经营项目是：等。公司类型为有限责任公司，注册资本510万，还有着扁平化管理、员工福利、同事很好、氛围好、岗位晋升等多种福利待遇。公司强调应用以贴近用户需求为基础，以“为客户创造价值”为目标持续发展。
客服主管（Base：新加坡2 JOO CHIAT ROAD#05-1131JOO CHIAT COMPLEXSINGAPORE(420002)）
月薪5000-7000新币
【岗位职责】
岗位JD：
- 空运客服主管：
- 负责处理客户关于空运服务的咨询、报价、预订以及售后服务等事宜；
- 协助航线向航司订舱，根据订单货型排舱；
- 处理客户的售后服务，包括投诉、赔偿等服务；
- 跟进货物运输进度，确保货物按时到达；
- 处理各类突发事件并及时向上级汇报，完成上级领导交办的其他任务，配合好其他部门的的工作。
要求：
- 中英流利（新加坡）；
- 具备空运货代操作经验；
- 熟练使用办公软件；
- 性格细心、稳重、责任心强。
Customer Service Supervisor (Base: Singapore 2 JOO CHIAT ROAD # 05-1131 JOO CHIAT COMPEXSINGAPORE (420002))
ProCargo Logistics Ltd. is a major International Air Freight Forwarding Company which has been approved by the State Ministry of Commerce, the Ministry of Communications and the General Administration of Customs. As a qualified A Class Company, we are a member of certified CATA, and the member of World Cargo Alliance (WCA). In 2010, Procargo was established with head quarter in Shenzhen and branch offices in Wuhan, Zhengzhou, Vietnam,and Singapore. Atctually,Procargo grew up with the e-cigarette industry's boom in Shenzhen,China.From the very beginning,we started to provide air freight logistics solution for e-cigarette commuinity.After year's efforts ,Procargo's client-centered and cost effective service has received polular recognition in the industry.Now we are proud that Procargo becomes the leading air freight logistics provider in the e-cigratte industry.
Monthly salary of SGD 5000-7000
[Job Responsibilities]
Position JD:
- Air freight customer service supervisor:
-Responsible for handling customer inquiries, quotations, reservations, and after-sales services related to air freight services;
-Assist the airline in booking cargo with the airline and arrange the cargo according to the order type;
-Handle customer after-sales service, including complaints, compensation and other services;
-Follow up on the progress of goods transportation to ensure timely arrival of goods;
-Handle various emergencies and report to superiors in a timely manner, complete other tasks assigned by superiors, and cooperate well with the work of other departments.
requirement:
- Fluent in both Chinese and English (Singapore);
- Have experience in air freight forwarding operations;
- Proficient in using office software;
- Careful, steady, and responsible personality.
