Basic Infomation

Department:

Alibaba Group

Degree:

Bachelor

Work Experience:

5 year

Job Description

1. Standardized Operations Management

- Maintain customer cloud platform stability through risk governance, product changes and upgrades, and emergency response to failures.

- Continuously optimize resources and performance to help customers improve cloud efficiency.

- Promote the supportability and continuous improvement of cloud product operational capabilities from a user perspective, reducing the difficulty of cloud platform operations.

2. Standardized Delivery (Non-public Cloud)

- Responsible for formulating project integration solutions and implementing standardized delivery, identifying and mitigating technical risks before implementation.

- Set deliverability standards for cloud computing, big data, AI and other products, and quality construction and standard output of data center systems. Continuously improve the serviceability and quality of products, and establish knowledge bases, delivery tools, process optimization, and methodologies.

 - Build and cultivate the deliverability capacity of the ecosystem to help customers achieve ultimate business value.

3. Standardized Cloud Migration

- Assist customers in migrating their businesses to cloud and optimizing usage, providing technical services such as application/big data architecture design, localization of databases, performance tuning of applications/big data, data governance, and data platform construction. Provide industry-best practices and solutions for cloud products.

4. Technical Support

- Act as the principal contact to resolve technical issues encountered by customers using Alibaba Cloud services and maintain cloud platform stability.

 - Provide customers with best practices, guidance, and training to help them fully leverage Alibaba Cloud's features and services.

- Offer comprehensive cloud technical support, cost optimization, maturity assessment and consulting.

5. Technical Consulting and Planning

- As a technical expert, understand the customer's IT strategy and direction, combine cloud products to provide deep technical consulting, architecture recommendations, product selection, and related solutions, becoming a long-term partner in the customer's digital transformation.

6. Cloud Optimization

 - By deeply understanding business needs, design and optimize system architecture, build business continuity, design and implement monitoring systems, guide routine disaster recovery drills to improve stability and reliability of cloud-based businesses, ensuring system performance and response speed under high concurrency.

 - Achieve intelligent monitoring and early warning, enhance customer business efficiency and user experience

7. Client Relationship Building and Business Development

 - Identify key decision-makers among clients, initiate conversations in their language, gain their trust, uncover product and technical needs, form effective business opportunities and follow through with commitments.

Position Requirement

• Bachelor (or above) degree.
• Over 5 years of experience in solutions, architecture design, server-side development, delivery, and operations related to large-scale internet applications or group enterprise applications.
• Preferably with a technical background, experience in large-scale application development or operations based on cloud products.
• Possess operational management capabilities, with the ability to comprehensively manage and optimize the client's system, ensuring the stability and efficiency of the cloud platform.
• Capable of coordinating with internal and external stakeholders to independently manage simple customer projects or complex internal projects, meet the service delivery SLA, and achieve high satisfaction from clients or business parties.
• Accurately identify and categorize customers and key stakeholders, establishing different response measures for different customer groups.
• Create an atmosphere conducive to communication, grasp the main points, listen effectively, and express clearly.
• Good service awareness, able to follow through with customer issues to the end, genuinely assist customers in solving problems, and ensure customer satisfaction.
• For specific areas, capable of communicating with senior-level customers when prepared.